You can contact us through WhatsApp, phone, or email for any product, order, shipping, exchange, or support-related query.
Our customer support team is available from 6:00 AM to 8:00 PM.

Phone / WhatsApp: 8787004566
Email: care@kashvisilk.com

We always try to respond as quickly as possible because we understand that buying a Banarasi saree is not just shopping—it is an emotional and special decision.

We usually process and dispatch orders as early as possible after order confirmation. Some sarees may require additional checking, packing, or finishing before dispatch to make sure the product reaches you in proper condition.

For urgent orders, please contact us before placing the order so we can guide you better regarding availability and delivery possibility.

Yes, absolutely. If you are confused about fabric, colour, occasion, price range, or gifting, you can message us on WhatsApp and our team will help you personally.

You can share details like occasion, preferred colour, budget, and fabric choice, and we will suggest suitable options from our collection. Our aim is to help you choose a saree that feels beautiful, authentic, and truly worth wearing.

Yes. We understand that customers want confidence before placing an order online. You can request additional photos or videos of the saree through WhatsApp, depending on availability.

Please note that the product colour may slightly vary due to lighting, camera quality, and screen settings, but we always try to present our sarees as accurately as possible.

Yes, Kashvi Silk ships sarees across India and international locations. Delivery time may vary depending on your city, country, courier service, customs process, and product availability.

Once your order is dispatched, tracking details will be shared with you so you can follow your shipment easily.

Order cancellation is possible only if the order has not been packed or dispatched. Once the order is processed, packed, shipped, or customized, cancellation may not be possible.

To request cancellation, please contact us immediately on WhatsApp or email with your order details. The earlier you inform us, the easier it becomes for us to help you.

A slight colour difference may happen because of lighting during photography, mobile or laptop screen brightness, display settings, camera quality, and natural silk reflection.

Banarasi silk sarees often have zari, shine, and woven texture, which may look slightly different in different lighting. We try our best to show the product as realistically as possible, and you can always ask for extra photos or videos before placing your order.

We are here to guide you with honesty and care. Whether you are buying for a wedding, festival, gifting, or your personal collection, our team will help you choose the right Banarasi saree with confidence.