Effective Date: [To Be Updated 18/6/2026]
Thank you for shopping with Kashvi Silk. We are committed to delivering your authentic Banarasi silk sarees safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver your orders.
1. Business Information
Legal Business Name: Trade Nexus
Brand Name: Kashvi Silk
Website: www.kashvisilk.com
Customer Support Email: care@kashvisilk.com
Customer Support Number: +91 8787004566
WhatsApp Support: +91 8787004566
Support Hours: Monday to Sunday | 6:00 AM – 8:00 PM (IST)
2. Shipping Locations
Kashvi Silk proudly delivers authentic Banarasi silk sarees across India as well as to selected international destinations.
If your country is not available during checkout, please contact our customer support team for assistance.
3. Order Processing Time
All orders are carefully inspected, quality-checked, and securely packed before dispatch.
Processing & Dispatch Time: 5–7 Business Days
During festivals, public holidays, promotional events, or unforeseen circumstances, processing times may be slightly longer. Customers will be notified in case of significant delays.
4. Shipping Charges
Within India
We are pleased to offer FREE Standard Shipping on all prepaid and Cash on Delivery (COD) orders across India.
International Orders
Shipping charges for international orders are calculated based on the destination, package weight, and applicable courier rates. The shipping cost will be displayed during checkout before payment is completed.
Please note that customs duties, import taxes, VAT, or any other charges imposed by the destination country are the sole responsibility of the customer.
5. Estimated Delivery Time
India
Estimated delivery is typically completed within 3–7 business days after dispatch, depending on the delivery location.
International
Estimated delivery generally takes 7–15 business days after dispatch. Delivery timelines may vary depending on customs clearance, local courier services, and destination country regulations.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via Email, SMS, or WhatsApp, along with a tracking number and courier details to monitor your shipment.
7. Cash on Delivery (COD)
Cash on Delivery (COD) is available for eligible locations within India.
Kashvi Silk reserves the right to limit or disable COD services for certain locations based on courier serviceability or previous order history.
8. Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:
- Adverse weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Courier network disruptions
- Customs clearance delays (for international shipments)
Kashvi Silk shall not be held liable for delays arising from such circumstances.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of placing an order.
Kashvi Silk shall not be responsible for delays, additional shipping charges, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
10. Failed Delivery Attempts
If a delivery cannot be completed due to customer unavailability or incorrect address details, the courier partner may make additional delivery attempts.
If the shipment is returned to us after unsuccessful delivery attempts, re-shipping charges may apply before the order is dispatched again.
11. Damaged or Tampered Packages
If you receive a package that appears damaged, tampered with, or opened before delivery, we recommend that you:
- Refuse delivery, if possible, or
- Record an unboxing video immediately upon opening the package.
- Contact our customer support within 48 hours of delivery with photographs and the unboxing video.
Failure to provide timely evidence may affect our ability to process claims.
12. Delivery Address Changes
Shipping addresses can only be modified before the order has been dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
13. Ownership and Risk
Ownership and risk of loss for the products pass to the customer upon successful delivery of the shipment to the address provided during checkout.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Trade Nexus (Kashvi Silk)
Rajatalab, Varanasi – 221307, Uttar Pradesh, India
Email: care@kashvisilk.com
Phone: +91 8787004566
WhatsApp: +91 8787004566
Support Hours: Monday to Sunday | 6:00 AM – 8:00 PM (IST)