Welcome to Kashvi Silk. By using our website, browsing our products, placing an order, making a payment, or contacting us, you agree to the following Terms & Conditions.
Please read these Terms carefully before using our website.
1. Business Information
This website is owned and operated by:
Business Name: Trade Nexus
Brand Name: Kashvi Silk
Business Type: Partnership
Address: Rajatalab, Varanasi, Uttar Pradesh – 221311
GSTIN: [Insert GST Number]
Email: care@kashvisilk.com
Phone / WhatsApp: 8787004566
2. Nature of Business
Kashvi Silk deals in Banarasi sarees and related ethnic wear products. Our aim is to provide customers with beautiful, carefully selected, and quality-checked sarees inspired by the heritage and craftsmanship of Banaras.
3. Acceptance of Terms
By accessing or using our website, the customer agrees to be bound by these Terms & Conditions, along with our Shipping Policy, Return, Exchange & Refund Policy, Cancellation Policy, Privacy Policy, Contact & Grievance Redressal Policy, and Product Disclaimer.
If you do not agree with these Terms, you should not use the website or place an order.
4. Product Information
We make reasonable efforts to provide accurate product details, including product images, descriptions, fabric details, price, colour, size, saree length, blouse length, and other specifications.
However, slight variations may occur due to:
- Lighting during photography
- Screen brightness and display settings
- Camera quality
- Natural silk shine
- Zari reflection
- Handwoven or traditional craftsmanship
- Product finishing and fabric texture
Such minor variations shall not be treated as product defects.
5. Pricing and Availability
All prices displayed on the website are subject to change without prior notice.
Kashvi Silk reserves the right to correct pricing errors, product details, offers, discounts, or stock availability at any time.
A product shown on the website does not guarantee permanent availability. If a product becomes unavailable after order placement, our team may contact the customer for replacement, store credit, refund, or suitable resolution.
6. Order Acceptance
Placing an order on the website does not automatically mean that the order has been accepted.
Kashvi Silk reserves the right to accept, reject, cancel, or hold any order due to:
- Stock unavailability
- Incorrect pricing
- Payment failure
- Suspicious transaction
- Incomplete customer details
- Delivery restrictions
- Operational issue
- Any other reasonable business reason
7. Payment Terms
Customers may make payment through available payment options such as UPI, debit card, credit card, net banking, wallet, COD, and international payment options, subject to availability at checkout.
For online payments, the order will be processed only after successful payment confirmation.
For COD orders, customers are requested to provide correct contact and delivery details and accept delivery when the courier partner attempts delivery.
8. Shipping and Delivery
Orders are usually dispatched within 5–7 working days after confirmation, unless otherwise mentioned.
Shipping timelines may vary due to location, courier availability, public holidays, weather conditions, festive rush, or other circumstances beyond our control.
Kashvi Silk shall not be responsible for delays caused by courier partners, incorrect address, unavailable recipient, customs delay, or force majeure events.
9. Return, Exchange, Refund and Cancellation
All cancellation, return, exchange, and refund requests shall be governed by the respective policies published on our website.
Customers are requested to read these policies carefully before placing an order.
10. Customer Responsibility
Customers are responsible for:
- Providing correct name, phone number, email, and address
- Checking product details before placing the order
- Reading size, fabric, colour, care, and policy details
- Being available to receive delivery
- Recording an unboxing video where required for damage/wrong product claims
- Contacting us within the applicable timeline for any issue
Kashvi Silk shall not be responsible for issues caused by incorrect customer information or failure to follow product care instructions.
11. Intellectual Property Rights
All content on this website, including brand name, logo, images, product photos, text, graphics, design, layout, videos, banners, and written content, belongs to Kashvi Silk or its authorized partners.
No person may copy, reproduce, modify, distribute, publish, or use our content for commercial or unauthorized purposes without written permission.
12. Prohibited Use
Customers or visitors must not use the website for:
- Fraudulent transactions
- False orders
- Misuse of offers or discounts
- Copying website content
- Uploading harmful code or malware
- Harassing or abusing our team
- Violating any law or third-party rights
- Attempting unauthorized access to website systems
Kashvi Silk reserves the right to cancel orders, block access, or take legal action in case of misuse.
13. Limitation of Liability
Kashvi Silk shall not be liable for any indirect, incidental, special, consequential, or business loss arising from:
- Use or inability to use the website
- Delivery delays
- Product misuse
- Wrong washing or storage
- Third-party service failure
- Payment gateway delay
- Courier issue
- Technical error
- Force majeure events
Our liability, if any, shall be limited to the amount paid by the customer for the specific product in dispute.
14. Force Majeure
Kashvi Silk shall not be responsible for delay or failure in performance due to circumstances beyond our reasonable control, including natural disasters, strikes, lockdowns, government restrictions, transport disruption, courier delays, technical failure, war, epidemic, pandemic, or any other unforeseen event.
15. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any dispute shall be subject to the jurisdiction of competent courts located in Varanasi, Uttar Pradesh, unless otherwise required by applicable law.
16. Changes to Terms & Conditions
Kashvi Silk reserves the right to update, modify, or replace these Terms & Conditions at any time. The updated version will be published on the website and will be effective from the date of publication.