Kashvi Silk respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, contact us, or use our services.
1. Business Details
This website is operated by:
Business Name: Trade Nexus
Brand Name: Kashvi Silk
Business Type: Partnership
Address: Rajatalab, Varanasi, Uttar Pradesh – 221311
GSTIN: [Insert GST Number]
Email: care@kashvisilk.com
Phone / WhatsApp: 8787004566
2. Information We Collect
We may collect the following information from customers:
- Name
- Phone number
- Email address
- Billing address
- Shipping address
- Order details
- Payment status
- Product preferences
- Return, exchange, refund, or complaint details
- Communication shared through phone, WhatsApp, email, website form, or social media
- Device, browser, cookies, and website usage information
We collect only such information that is required for order processing, delivery, customer support, service improvement, legal compliance, and business communication.
3. Payment Information
Kashvi Silk may offer payment options such as UPI, debit card, credit card, net banking, wallet, Cash on Delivery, and international payment options, subject to availability at checkout.
We do not directly store sensitive payment details such as full card number, CVV, UPI PIN, net banking password, or wallet password. Such payment information is processed through secure payment gateways or payment service providers.
4. Purpose of Using Customer Information
We may use customer information for the following purposes:
- To process and confirm orders
- To pack and dispatch products
- To share shipping and tracking updates
- To communicate through phone, WhatsApp, email, SMS, or other channels
- To handle cancellations, returns, exchanges, and refunds
- To provide customer support
- To improve our products, website, and shopping experience
- To send offers, updates, or promotional communication, where permitted
- To prevent fraud, misuse, or unauthorized activity
- To comply with tax, legal, accounting, and regulatory obligations
5. Sharing of Information
We may share necessary customer information with trusted third parties, only where required for business operations.
This may include:
- Courier and logistics partners
- Payment gateways
- Website and technology service providers
- Customer support tools
- Marketing and communication service providers
- Accounting, tax, or legal advisors
- Government, regulatory, or law enforcement authorities, where required by law
We do not sell customer personal information to third parties.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience, remember customer preferences, analyze website performance, and improve marketing.
Customers may disable cookies through their browser settings. However, some website functions may not work properly if cookies are disabled.
7. Marketing Communication
By sharing your contact details with Kashvi Silk, you may receive order updates, service messages, product updates, offers, or promotional communication through WhatsApp, SMS, email, or phone.
Customers may request to stop receiving promotional communication by contacting us at care@kashvisilk.com.
Please note that even after opting out of promotional messages, customers may still receive important order-related or service-related communication.
8. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet-based system, website, or digital transmission can be guaranteed to be completely secure. Customers are advised to use secure networks and avoid sharing sensitive payment information outside official payment channels.
9. Data Retention
We may retain customer information for as long as necessary to:
- Complete orders
- Provide customer support
- Handle disputes or complaints
- Maintain business records
- Comply with tax, accounting, legal, and regulatory requirements
- Prevent fraud or misuse
When information is no longer required, we may delete, anonymize, or securely store it as per applicable business and legal requirements.
10. Customer Rights
Subject to applicable law, customers may contact us to request:
- Access to their personal information
- Correction of incorrect information
- Deletion of personal information, where legally permitted
- Withdrawal of consent for promotional communication
- Clarification on how their data is used
Such requests may be subject to verification and legal/business record-keeping requirements.
11. Children’s Privacy
Our website and products are intended for general customers and not specifically directed toward children. If any personal information of a minor is shared, it should be done only with the consent and supervision of a parent or guardian.
12. Changes to Privacy Policy
Kashvi Silk reserves the right to update or modify this Privacy Policy from time to time. Any updated version will be published on this website and will be effective from the date of publication.
13. Privacy Contact
For privacy-related questions or requests, please contact:
Email: care@kashvisilk.com
Phone / WhatsApp: 8787004566
Address: Rajatalab, Varanasi, Uttar Pradesh – 221311